Recover Items from Deleted Items or Junk Email Folders in Outlook.com and Outlook on the Web
Notes:
- Emails are automatically deleted from the Deleted Items folder after 30 days.
- Items removed from the Deleted Items folder are recoverable for 30 days.
- Junk emails are retained for 10 days before being automatically deleted.
- Folder names are the same, but hyperlinks won't work if you sign in with a work or school account.
Recover Items from Deleted Items or Junk Email Folders
1. Select the Deleted Items or Junk Email folder. If folders are hidden, click the Show Navigation Pane icon.
2. Select the items to recover by checking the box next to each item. If no checkbox appears, right-click the message and select Move > Inbox or another folder.
3. On the Home tab, click Move and choose a folder, or drag the items to another folder.
Restore Items from Junk Email
- Outlook.com: Junk emails are permanently deleted after 10 days.
- Outlook on the Web: Junk emails are permanently deleted after 30 days.
To restore from the Junk Email folder, select the message and click Report > Not junk. Outlook will ask if you want to report the sender as "not junk".
Recover Items Removed from Deleted Items Folder
Notes:
- You can't access the Recoverable Items folder on a mobile browser. Use a PC or Mac instead.
- If you can't find the deleted messages you want to recover, they might have been permanently removed from the Deleted Items or Junk Email folders. It's best not to use these folders for storing messages.
1. In the left pane, select the Deleted Items folder.
2. At the top of the message list, click Recover items deleted from this folder.
3. Select the items you want to recover and click "Restore".
Notes:
- You can only select all items if they are all visible to avoid accidental actions on hidden messages.
- Use Ctrl+Click to select individual messages.
- Use Shift+Click to select everything between two clicks.